SHOP POLICIES

DISCLAIMER: All pins and keychains in my shop are fan made. They are not licensed by Disney, and they cannot be traded at the parks with Cast Members.

Pin Grading System was created by Pinny Planet to specifically address the quality of pins. (If you are a creator who'd like to use my grading scale on their own page, feel free to use this grading scale with credit!)

Due to the nature of fantasy pins, I do not advertise that my pins are FLAWLESS. Fantasy pins are handmade, and hard enamel is individually filled in by hand meticulously. Pins can be close to FLAWLESS, but in my experience of making pins for 5 years, it is impossible to get an absolute FLAWLESS pin. With that being said, I guarantee the best quality for my pins. I aim for my products to be as close to FLAWLESS as they can be. Quality is at the forefront of my shop, and I am extremely picky with the pins that I release in my shop. I do not sell anything that I wouldn't purchase myself!

*Grading system only applies to the front of the pin. Metal backstamps are likely to exhibit flaws, as the pins are constantly moved and placed on their backs on a variety of surfaces during production*

PIN GRADING SYSTEM & BAG GRADING SYSTEM:

PIN GRADING SYSTEM:

A Grade (Standard Grade): The best pins of the batch, they are free of major defects and closest to what a “perfect” pin can look like. They are still subject to minor imperfections. These minor imperfections can only be seen if angled in a specific way and looked at very closely. Minor imperfections are barely noticeable and may consist of a minor scratch, tiny dark spec, glitter spec, small screenprint imperfection, and metal plating defect. They’re either “perfect” or close to extremely close “perfect.” I recommend A Grade pins for collectors who are very attentive to their pins and prefer the best of the best.

B Grade: These pins will exhibit minor imperfections that may or may not be noticeable when the pin is angled in a specific way and/or looked at very closely. These imperfections will be much more noticeable in general than A Grade pins. Minor imperfections may consist of a minor scratch, low enamel fill, tiny dent, slight enamel overspill, glitter spec, small screenprint imperfection, and metal plating defect. I recommend B Grade pins for collectors who don't mind a minor flaw that's not very noticeable unless you look for the flaw.

C Grade: These pins will exhibit minor imperfections that will be noticeable when inspected. These imperfections will be much more noticeable in general than A or B Grade pins. Minor imperfections may consist of a minor scratch, low enamel fill, tiny dent, slight enamel overspill, glitter spec, small screenprint imperfection, and metal plating defect (excluding backs). I recommend C Grade pins for collectors who don't mind noticeable minor flaws to their pins. I also recommend C Grade pins for every day wear and tear since they’re discounted.

I do NOT sell pins with extreme low enamel fill, mistakes in enamel, deep scratches, misaligned screenprint, broken posts, air bubbles, gauges, big overspills, noticeable flaws on faces, missing enamel, etc. I do NOT sell pins that I don't feel comfortable selling to the pin community. I guarantee that ALL pins sent to buyers have been closely looked at individually - but sometimes I may miss something or we may not agree. If you feel that there was a mistake with your pin or you do not agree with the pin you've received, please read my Exchange Policy below! I have never encountered an issue with a buyer feeling that their pin was majorly flawed. Quality is EVERYTHING to me, and I do NOT want to misrepresent my designs with poor quality pins. Pins that I do not deem sellable will NOT be sold. 

Products are non-returnable unless otherwise stated by seller. I treat every inquiry on a case-by-case basis, so if there are any issues feel free to email me! I will do my best to see what we can do to better the situation! Email: pinnyplanet@gmail.com.

If a cancellation is requested and the item is already shipped, refunds can be provided but the shipping costs will not be refunded as it was already used by USPS. Customers are responsible for shipping costs to return items or if replacements need to be sent due to issues with USPS.

If you request for a cancellation and refund multiple times (3 strikes), you may be subject to being blacklisted from my shop and service may be refused. I understand life happens and situations arise, so I allow for up to 3 cancellations. If you are blacklisted, any purchases made from the same name or address will be automatically cancelled and refunded. If you have questions, please feel free to ask me before purchasing! Please understand that you are purchasing from a small shop - fees are nonrefundable to sellers so we end up paying for your refund/cancellation. As I mentioned, I treat every inquiry on a case-by-case basis, but please make sure that you are a serious buyer as I am a serious seller.

Exchanges are treated on a case-by-case basis, but I am absolutely open to them! If there are any issues, feel free to email me, and I will do my best to see what we can do to better the situation! Email: pinnyplanet@gmail.com

Please click HERE for details on shipping

Shipping should be calculated at checkout, and I ship worldwide. If there are any issues due to shipping and transit, please email me for any questions or concerns! Email: pinnyplanet@gmail.com

Your order will be shipped around 7-14 business days, depending on the amount of orders I receive. This is still subject to change, especially if you place a pre-order.

International buyers are responsible for ALL IMPORT TAX FEES. No UK buyers at this time due to VAT Tax!

If your package has been stuck in transit for at least 14 days, follow my recommendation on this page under Shipping FAQ. If your package has been delivered but you cannot find your package, please follow my recommendation on this page under Shipping FAQ. I cannot guarantee refunds or a new order to be sent out for lost packages or mis-delivered packages BUT email me! I treat this as a case-by-case situation, and any documents and photos to help your case is recommended! I have always successfully solved these issues with my customers, and they have all been happy with the solutions I've offered!

As a seller with a nexus in California, I am responsible for collecting tax from buyers in California and remitting them. Buyers from other states will not be taxed.

Buyers from outside the US are subject to VAT. I will not be collecting VAT, but packages will be marked as goods/services. Your country may reach out to you to collect VAT.