The Oxford Pin Bag (Pre-Order): August Update
Note: This email update was sent to pre-order buyers who are still waiting for their bags. Pre-order buyers who already received their bags were removed from the email list.
Hello everyone!
I hope you're doing well! I just wanted to reach out and let you all know that I am still sending out Oxford Pin Bags! And also to address some frequently asked questions!
Do you have updated photos of the bags?
Yes!! Here are detailed photos of the bags you'll be receiving and all the accessories and freebies they will come with!
I've seen friends and others receive their bags. Where's mine?
I want to confirm that I'm still sending out the Oxford Pin Bags! Please keep in mind that I have been shipping bags out every day but due to the high volume of pre-orders (600+) and the preparations I make before shipping (quality checking, re-shaping, cleaning, etc.), these things take time. It'll be about 4 weeks next week since I started shipping the pre-orders out, and I haven't stopped! I think the fact that you're seeing others receive their bags is actually a good sign that progress is actually visible now! Your bag has yet to be shipped, but I'm doing the best I can to send out more and more every day!
How will I know if my bag was shipped?
All pre-orders will have a tracking number! You will receive 2 email notifications from my shop email (nicole@pinnyplanet.com) that will inform you of your tracking number. If you want to minimize the chance of the tracking email being sorted into your spam, you can add my email to your contacts! If you need help with this, feel free to let me know and I'll help you figure out how to do so!
Do you have my correct address?
Please email me if you have moved or would like to change your shipping address! If you want to double check that I have your correct address, feel free to ask and I can let you know!
Can I add to my order to save on shipping?
Yes! Just let me know if you'd like to add to your package! I'll most likely have you purchase from my shop, and I'll refund the shipping!
Refunds/Cancellations:
If you are considering cancelling your order for whatever reason, please do so before your bag(s) are shipped by sending me an email asap. If you end up requesting to return your bag after receiving it, you will be responsible for all shipping costs.
Email Subscription:
Once your package has been marked as shipped, I will manually remove you from this pre-order email subscription!
If you have any other questions or concerns, feel free to reply to this email!
Thank you so much,
Nicole